【通讯员：季丽】“遇到外国人该怎么给他看病？”“我不会讲英语，他不会讲汉语，语言不通怎么办？”“我可以讲英语，但是专业术语我不懂，只能比划给他看，这样可以吗？”“我害怕语法用错，我害怕发音不准不好听。”……以上种种，都是我们涉外医疗过程中可能会遇到的问题，或许你会侥幸地认为，“我平时出诊，一般都不会遇到外国人，不用担心遇到语言不通的尴尬场景”。然而根据数据显示：深圳市常住外籍人数达3万人，作为深圳市国际化典范的南山区，我们区内每年外籍患者的就诊量为2000多人次，我院每年外籍患者就诊量为400多人次，这意味着，外籍患者很有可能出现在我们的日常出诊过程中。

那么这些问题该怎么解决呢？不用担心，我们来支招！

为了提高医务人员的国际医疗服务水平，提升涉外医疗服务的综合实力，培养更多的国际医疗人才，提供相关知识和技能的学习机会，国际医疗部邀请业内专家，举办国际医疗专项系列培训，分别于12月14日、15日开展了第一期和第二期培训课程，课程内容涵盖跨文化交流能力、国际医疗服务标准与规范等。

此次培训特邀请王林副院长为国际医疗培训班开班致辞，王林副院长指出，我们提到国际医疗，不免思考，什么是国际医疗？为什么要开展国际医疗？怎么做好国际医疗？带着这几个问题，我们一起去探索国际医疗的发展之路。

第一期培训由清华大学医院管理研究院专职教授钱庆文教授主讲。钱教授以自身在美国当了7年住院医师的经历为开端，通过生动活泼的案例，向参训人员阐释了患者需求推动国际医疗的发展，他指出，国际化的重点不仅仅是简单的语言问题，更深一层次的内涵在于文化差异，文化上的认知是导致沟通不畅的关键因素。要做好国际医疗，关键是要增强跨文化意识和沟通技巧，要尊重对方的文化差异，尝试理解他们的价值观和习惯，避免因为文化冲突而产生误解。

第二期培训由华中科技大学附属同济医院医院管理研究所创所所长王华教授主讲。王华教授主要介绍国际医疗服务行业的标准、认证体系和最佳实践，通过理论讲授、实践操作和案例分析等方法，阐释了JCI、KTQ、ACHS等认证体系的区别，使参训人员充分了解国际医疗服务的质量要求和流程规范。

医学是一个全球性的领域，随着全球医疗合作的增加，对国际医疗人才的需求也越来越大。参训人员反馈，通过学习国际医疗培训课程，可以获得国际医疗的相关知识和技能，将大大提升医护人员国际医疗的能力，为医护人员的职业发展带来更多机会。此外，国际医疗培训还为医护人员提供了与该领域专业人士交流的机会，医护人员可以通过与他们的交流，了解国际医疗的最新发展动态。

随着深圳市国际化进程的加速，国际医疗的发展趋势势不可挡，我们将立足国家“一带一路”发展战略部署和粤港澳大湾区规划布局，把握发展机遇，搭建国际交流平台，打造国际医疗新发展格局。

International Medical Specialized Training Series 

“One Step Forward Towards Internationalization”

What to do when I face a foreign patient?

I can't speak English, and he can't speak Chinese. What should we do with the language barrier?

I can speak English, but I don't understand the professional terms. I can only show him by making signs. Is that OK?

I am afraid of using the wrong grammar, I am afraid that my pronunciation is not good ...

All the above are the problems we may encounter in the process of international medical treatment. Maybe you will think that I will not encounter foreigners during my daily clinical work, and do not have to worry about the embarrassing situation of communicating in English. However, according to the data: the number of foreign residents in Shenzhen is up to 30,000. As a model of Shenzhen's Internationalization, Nanshan District receives more than 2,000 foreign patients per year, and our hospital receives more than 400 foreign patients per year, which means that a doctor in our hospital, could likely encounter foreign patients during clinic work.

So how can these problems be solved? Don't worry, we can help you out!

In order to improve the International medical service level of medical personnel, enhance the comprehensive strength of foreign-related medical services, incubate more international medical talents, and provide learning opportunities for relevant knowledge and skills, the International Medical Administration invited experts to hold a series of specialized International medical training, and carried out the first and second training courses on December 14 and 15, respectively. The courses cover cross-cultural communication skills, International medical service standards and norms.

Vice President Wang Lin was specially invited to deliver a speech for the opening of the international medical training course. Vice President Wang Lin pointed out that when we mention international medical care, we can't help thinking, what is international medical care? Why we carry on international medical services? How to do international medical care well? With these questions, we will explore the road of international medical development.

The first session of the training was delivered by Professor Qian Qingwen, full-time professor of Hospital Management Research Institute of Tsinghua University. Professor Qian mentioned about his own experience as a resident doctor in the United States for 7 years. Through vivid cases, he explained to the participants that addressing the needs of patients, promotes the development of international health care. He pointed out that the focus of internationalization is not only a simple language problem, but a deeper connotation lies in cultural differences, and cultural cognition is the key factor leading to poor communication. To do a good job in international medical treatment, the key is to enhance cross-cultural awareness and communication skills, respect each other's cultural differences, try to understand their values and habits, and avoid misunderstandings due to cultural conflicts.

The second session of the training was delivered by Professor Wang Hua, director of the Institute of Hospital Management, Tongji Hospital Affiliated to Huazhong University of Science and Technology. Professor Wang Hua mainly introduced the standards, certification systems and best practices of the international medical service field. Through theoretical teaching, practical operation and case analysis, the differences of JCI, KTQ, ACHS and other certification systems are explained, which made participants fully understand the quality requirements and process specifications of international medical services.

Medicine is a global field, and with the increase of global medical cooperation, the demand for international medical talents is also increasing. According to the feedback of the participants, by attending international medical training sessions, they can pursue the relevant knowledge and skills required for the standard international medical treatment, which will greatly improve the ability of medical personnel in international medical treatment and bring more opportunities for their career development. In addition, the international medical training also provides an opportunity for healthcare personnel to communicate with professionals in the field, through which they can learn about the latest developments in international healthcare.

With the acceleration of Shenzhen's Internationalization process, the development trend of international medical care is sustained. Having been based on the national "Belt and Road" development strategy and the Guangdong-Hong Kong-Macao Greater Bay Area planning and layout, IMA of our hospital will seize the development opportunities, build an international exchange platform, and create a new development pattern of international health care.